Terms and right of withdrawal

1. Service

Wandlix offers online tools for processing files. A free daily quota is available without an account; with an account you additionally get monthly free credits. Beyond that you can buy credits.

2. Acceptable use

Use Wandlix lawfully only. In particular it is not allowed to process files you have no rights to or whose processing breaks the law, to spread malware, to disturb or overload the technology, to bypass protective measures, to get around the free quota or limits with several accounts, changing addresses or automation, or to pass on access data and API keys. You may build the interface (API) into your own programs. Reselling Wandlix to third parties as a stand-alone conversion service is not allowed; using it in your own applications and workflows for your purposes and those of your customers is allowed. If you break these rules we can block your access (section “Account, blocking and termination”).

3. Your files and content

Your files and results remain yours. We only receive the right to process them technically in order to provide the requested service. You are responsible for being allowed to process the files, for example with regard to copyright or the data of third parties. We do not check content, except automatically for malware. Because we store nothing, we cannot restore lost or faulty results: keep your originals and check important results, for example archive files (PDF/A) or e-invoices, before you use them further. Please send notices about unlawful content, for example in short links, to support@wandlix.com.

If you use Wandlix as a business and have personal data of third parties processed (for example in invoices or customer lists), you are the controller and we are the processor. The data processing agreement (page “DPA” in the footer) applies in its current version. You accept these terms, and with them the data processing agreement, by signing in or buying credits; no separate signature is needed. In matters of data protection the data processing agreement prevails over these terms. Private individuals who use Wandlix for personal purposes do not need a data processing agreement. We announce changes to the data processing agreement, in particular new sub-processors, to signed-in accounts by e-mail in good time.

4. Short links and QR codes

Short links and dynamic QR codes forward to the address you entered. You must not shorten addresses that lead to unlawful content, fraud (for example phishing), malware or deception about the real destination. We disable or delete links that break these rules or are reported, without prior notice. Guests receive short links valid for at most 30 days; longer periods are possible with an account. There is no claim to permanent availability of a short link or dynamic QR code; for printed codes we recommend checking the target regularly. You are responsible for the target and its content.

5. Credits

Credits are a balance for using the tools. How many credits a tool uses is shown in your account and may change; credits you already bought keep their value. Free credits renew monthly and cannot be saved up. Purchased credits do not expire. Credits cannot be paid out. If an operation fails, the credits are returned.

Credits from a monthly plan (section 6) are valid for the paid period. Credits that are unused at the end of the period expire when the next period is credited or when the plan ends; they are used before purchased credits.

6. Prices and payment

All prices are final prices in euros including statutory VAT. Payment is made via Stripe. You receive the invoice by e-mail after every payment.

Besides one-time purchases of credits we offer an optional monthly plan. The plan renews every month for the same amount until you cancel it. You can cancel at any time in your account with effect at the end of the paid period; there is no minimum term and no notice period. We may change the price of the plan for the following periods with notice of at least one month; in that case you can cancel until the change takes effect. You can also cancel the plan without signing in using the “Cancel contracts here” button in the footer of every page; we confirm receipt immediately and by e-mail.

A change of the monthly amount applies from the next invoice. If a payment fails, Stripe tries it again and informs you by e-mail; we may suspend the plan if the payment remains open.

7. Conclusion of contract

By clicking “Buy now – pay” you make a binding offer. The contract is concluded as soon as we confirm the payment and credit the credits.

8. Right of withdrawal for consumers

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract was concluded. To exercise your right of withdrawal, you must inform us (IBA-TEC | IT-Systemhaus GmbH, Möhnestrasse 55, 59755 Arnsberg, e-mail: support@wandlix.com) of your decision to withdraw by means of a clear statement. It is sufficient to send the notice before the period expires.

Effects of withdrawal: if you withdraw, we will refund all payments without undue delay and at the latest within 14 days of receiving your withdrawal, using the same means of payment.

9. Early expiry of the right of withdrawal

For contracts for digital content the right of withdrawal expires if we have begun performance after you expressly agreed that we begin before the withdrawal period ends and confirmed that you thereby lose your right of withdrawal. You give this consent before the purchase by ticking the box; it is stored with a timestamp.

10. Availability and changes

We aim for high availability but do not guarantee it. Maintenance, faults and outages at service providers can limit tools for a time; where switched on, the status page gives current information. We may change, add or discontinue tools where this is reasonable. Purchased credits keep their value. If we want to discontinue the service completely, we announce it at least 30 days in advance. If we discontinue the service completely, we refund the purchase price of unused purchased credits on request (calculated at the average price per credit of your purchases) within 30 days.

11. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body and health, under the Product Liability Act and where we have given a guarantee. For slight negligence we are liable only for breach of essential contractual obligations (obligations whose fulfilment makes the contract possible in the first place and on which you can regularly rely) and limited to the foreseeable damage typical for this kind of contract. Otherwise liability is excluded. For the free use of the free allowance we are liable only for intent and gross negligence. We are liable for loss of data only if you have kept a backup of the original files. The check of e-invoices is a formal check of structure and rules and not tax or legal advice.

12. Account, blocking and termination

You can delete your account yourself at any time. We may block accounts or single functions if you break these terms, if there is a justified suspicion of misuse or if the law requires it; where possible we point this out beforehand. In the case of a merely temporary block your purchased credits are kept. If we exclude you permanently because of a serious breach, we refund unused purchased credits minus an amount for damages and costs incurred by us; statutory rights remain unaffected.

13. Changes to these terms

We may change these terms with effect for the future where there is a factual reason, such as new tools, changed laws or technical changes. We inform signed-in users beforehand by e-mail. This applies to all legal texts on this page, including the data processing agreement. We notify signed-in accounts of changes by e-mail at least six weeks before they take effect and point out in the notice your right to object, the period and the consequences. The changes are deemed accepted if you do not object in text form within these six weeks (an e-mail to support@wandlix.com is enough) and keep using the service afterwards. If you object, the previous terms continue to apply to you as long as we continue the contract; we may then terminate the contract with one month’s notice, and you can delete your account at any time. The dated version is shown at the end of this page.

14. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods; mandatory consumer protection rules of your country of residence remain unaffected. We are not willing and not obliged to take part in dispute resolution proceedings before a consumer arbitration board (section 36 VSBG).